Delivery & Returns

Delivery service

Delivery times are calculated in working days (Monday to Friday). If you order after 3 pm the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow one extra working day for us to process your order.

Most orders should be delivered to you within 5 working days however, please allow 7 days before contacting us. We will attempt to email you if we become aware of an unexpected delay. 

At present Country Kate only sends goods within the UK mainland.  

We currently charge £4.95 P&P on all orders no-matter of the order value or size. All items will be sent via ‘signed for’ service.

Returns, cancellation policy & unavailable items

Under the Distance Selling Regulations (DSR) you have 7 days from the receipt of ordered goods to cancel the order.  If you wish to do so, you must return the goods in their original condition at your own expense to Country Kate, 52 High Street, Kinver, South Staffordshire, DY7 6HE. Please enclose details of your order with the goods, together with your reason for returning. Please ensure that the goods are properly packaged in their original packaging: you have a statutory duty under the DSR to take reasonable care of the goods, and we may refuse a refund if you fail to do so.

Country Kate is not responsible for customer returns that are not received.  Please note proof of postage is not proof of delivery, and we recommend returning high-value items using a registered post service. A refund of the amount paid for the goods and the p&p will be made to your credit/debit card following receipt of the returned goods. Please note that we will not refund the cost of returning goods unless those goods are faulty. We aim to process refunds within 5 working days. 

For orders cancelled prior to dispatch we will charge a £3 admin fee to cover our costs incurred this will be deducted prior to any refund being raised.  This fee will also be charged for returned items from Royal Mail due to failed collection or delivery.

In the rare event goods are out of stock when we come to pack your order we will ship all avaliable items and refund you for any items we are unable to send.

Breakages

If your goods arrive in a damaged or faulty condition you must inform us of the damage within two days of delivery by telephone or e-mail to info@countrykate.co.uk ; we will then advise what to do next.  This does not affect your statutory rights.

Non-Returnable 

Due to the interests of hygiene jewellery, food items and plush toys cannot be returned unless they are damaged or faulty.  If you have any specific concerns/questions relating to these items, please contact us before you make your purchase.

Items in SALE or reduced items are also non-refundable.